Shopper Frequently Asked Questions

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Check out our Shopping Guide for an easy-to-follow infographic on making your first order with Parlour.

On Parlour you can pay for your orders via Credit Card & Bank Transfers. We also accept Payment on Delivery via Cash or Linx. Check out our Payment Guide for an easy overview of Payment methods accepted on Parlour.

We currently only accept TTD on Parlour. We are working to expand our currency options for you.

Orders can take between 2 to 7 days to arrive at your door, dependent on which delivery option you select at checkout.

If you would like to cancel an order, contact us via email: or WhatsApp: 727-5687. If your order has not been processed by the seller, we can cancel it.

Yes, you can. There are multiple Sellers to choose from on Parlour. Please note for there is a delivery cost attached to each order made for each Seller in your Cart.

You can indicate if an item or full order is a gift, but each Seller will have their own approach to packaging items earmarked as gifts.

Your credit card will be charged once you select "Place Order" from your Cart.

Currently, you can only ship to one address at a time. We are working to expand our delivery options for you.

Check out our Ordering Guide gives a quick overview of the entire process. You will receive order notifications by email with order status updates. Should you need more info please reach out to our CX Team via or send us a message through our Message Centre.

Parlour has 2 delivery options available:
1. Odeliver - 2-3 day delivery, with the option of Payment on Delivery
2. TTPost - 3-7 day delivery

We deliver throughout Trinidad and Tobago. While there are some areas that we are unable to deliver to, we work with you to arrange for alternate drop off locations.

The delivery charges are paid by the Shopper and are based on the Shopper's preferred delivery method.

Our 2-3 day delivery option ranges from $45-$65 and is dependent on the delivery location. Our 3-7 day delivery option costs a flat rate of $35.

Our courier partners share our commitment to providing stellar customer service. The drivers are seasoned professionals, who wear identifiable uniforms, and will ensure your comfort and the safety of your items.

You order will ship, after the Seller completes the processing and packaging of your order. Generally, our Sellers can package an order for pick up in 24-48 hours.

Yes, we do, our courier providers will work to ensure you receive your packages as quickly as possible.

Unfortunately, we do not. We work to ensure your packages are delivered in good order and they are signed for as delivered.

We currently only deliver within Trinidad and Tobago. However, we are working to expand our delivery options for you.

Once your order is out for delivery, you will receive an email including a tracking number that can be used to track your package.

Although signatures aren't a standard requirement, our courier providers will only scan your items as Delivered once it has been handed over.

Please use the tracking number provided, sometimes unforeseen delays can affect delivery times. If you are still concerned about your order, please reach out to our CX Team via or sending us a message through our Message Centre.

Exchanges are at the discretion of the Seller, reach out to your Seller and see what arrangements can be made. If an exchange is possible, you must return the items via the delivery route you initially chose. If you need more info, find our Return Policy here.

While we offer special categories to highlight our artisans, artists, craftspersons and their locally made products; Parlour also practices free commerce. This means our Sellers are open to sell a variety of products to meet your different needs and interests.

As Parlour provides the space for Sellers and Shoppers to connect, all warranties are held by the Seller from which the items are purchased. We encourage you to ensure products, especially small appliances, electronics, etc. are covered by warranty and that you receive the necessary documents from Sellers.

You receive an Order confirmation via email when you place your order. Once your order is accepted and being processed by a Seller, an invoice will be emailed to you. If you opt for Payment on Delivery (PoD), the courier will provide you with a receipt for payment made with cash or linx.

You can receive support from our CX Team, Monday - Saturday from 8am to 6pm. Should you have any questions that cannot be answered via our FAQs or chatbot please reach out to our CX Team via or by sending us a message through our Message Centre.

You can contact our Customer Experience Team Team via: WhatsApp at 727-5687 (PAR-LOUR), Phone 780-7757 / 781-7757 / 782-7757
Email or our Message Centre